Front Office Clerk (Days)
Posted on: November 22, 2020
At Houston Methodist, the Administrative Clerk position is
responsible for performing general office work and delivering
exceptional customer service assistance which entails addressing
patient inquiries and providing an overall welcoming environment.
This position s responsibilities will include producing, filing and
distributing reports to designated areas. The Administrative Clerk
position will perform a variety of routine clerical tasks of
limited complexity under general supervision, ensuring the
department s patient, visitor and customer interactions are in
accordance with Houston Methodist s ICARE values of integrity,
compassion, accountability, respect and excellence and established
standard operating procedures which includes all staff providing
unparalleled patient care and customer service in a timely,
professional and safe manner.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently
demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our
-RESPECT: We treat every individual as a person of worth, dignity,
-EXCELLENCE: We strive to be the best at what we do and a model for
others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following
our Standards of Practice of always using Positive Language (AIDET,
Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs
are being met
oInvolves patients (customers) in shift/handoff reports by enabling
their participation in their plan of care as applicable to the
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 25%
1.Promotes a positive work environment and contributes to a
dynamic, team focused work unit that actively helps one another to
achieve optimal department results. Collaborates with all members
of the patient care team by actively communicating and reporting
pertinent patient care information and data in a comprehensive
2.Develops ongoing relationships and interactions with internal
stakeholders and clinicians; Conducts self in a manner that is
congruent with cultural diversity and inclusion principles.
3.Provides contributions towards improvement of department scores
for employee engagement on department scorecard, i.e. peer-to-peer
SERVICE - 25%
1.Accurately and thoroughly enters all relevant information into
systems, optimizing all available computer software. Properly
gathers, reviews, duplicates and distributes patient medical
information. Prepares and maintains patient files, as
2.Performs routine office typing, including envelopes, memos,
physician notes and physician orders, as appropriate. Prepares and
maintains general office files.
3.Prints, collates and distributes reports to designated areas.
4.Coordinates patient flow with support area staff. Actively
participates in organizing the work flow, problem-solving, and
managing multiple ongoing priorities with minimal supervision.
5.Contributes to meeting/exceeding department and organization
targets for patient satisfaction measures.
QUALITY/SAFETY - 20%
1.Coordinates and processes requests for medical information
according to policies and procedures. Maintains and accurately
updates routine reports, forms and log sheets.
2.Maintains a safe environment, following all policies and
procedures for safety, hazardous material. Reports accidents
promptly and corrects minor safety hazards in accordance with
regulations and standards.
3.Identifies and escalates issues and opportunities for
improvement. Follows up on action items to ensure completion of
assignments. Contributes towards improving department/practice
quality and safety scores.
FINANCE - 15%
1.Uses resources efficiently; does not waste supplies. Inventories
and orders office supplies following established department
standards. Assists with routine equipment troubleshooting such as
paper jams, ink cartridge replacement, etc.
2.Self-motivated to independently manage time effectively and
prioritize daily tasks, minimizing incidental overtime. Utilizes
time efficiently and helps other team members.
GROWTH/INNOVATION - 15%
1.Identifies and assumes responsibility of own learning needs and
seeks continuing education opportunities to meet those needs.
Completes and updates the My Development Plan on an on-going basis.
Ensures own career discussions occur with appropriate
2.Offers innovative solutions through participation in performance
improvement projects and activities. Follows up on action items to
ensure completion of assignments.
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
oHigh School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.)
oOne year of clerical experience with computer skills including
spreadsheet and word processing applications
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
oAbility to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
oDemonstrates a high level of maturity with demonstrated
self-confidence and ability to make decisions
oConducts self in a professional manner at all times
oExcellent written and verbal communication skills
oDemonstrates a learning attitude toward solving problems, using
good reasoning and judgment in a high stress environment
oDemonstrates a positive demeanor and strong multi-tasking
oAbility to work with peers in a team situation
oVery strong organization skills and detail-oriented nature
oProfessional handling of exposure to confidential/sensitive
oProficient in computer skills for documentation
Other (dept approved) Yes
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during
emergencies (ie. Disaster, Severe Weather Event, etc) regardless of
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job:
Equal Employment Opportunity
Houston Methodist is an
Keywords: Methodist, Baytown , Front Office Clerk (Days), Administration, Clerical , Baytown, Texas
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