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Front Office Clerk (Days)

Company: Methodist
Location: Baytown
Posted on: November 22, 2020

Job Description:

Job Summary

11/2020
JOB SUMMARY
At Houston Methodist, the Administrative Clerk position is responsible for performing general office work and delivering exceptional customer service assistance which entails addressing patient inquiries and providing an overall welcoming environment. This position s responsibilities will include producing, filing and distributing reports to designated areas. The Administrative Clerk position will perform a variety of routine clerical tasks of limited complexity under general supervision, ensuring the department s patient, visitor and customer interactions are in accordance with Houston Methodist s ICARE values of integrity, compassion, accountability, respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely, professional and safe manner.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our actions.
-RESPECT: We treat every individual as a person of worth, dignity, and value.
-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%
1.Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
2.Develops ongoing relationships and interactions with internal stakeholders and clinicians; Conducts self in a manner that is congruent with cultural diversity and inclusion principles.
3.Provides contributions towards improvement of department scores for employee engagement on department scorecard, i.e. peer-to-peer accountability.

SERVICE - 25%
1.Accurately and thoroughly enters all relevant information into systems, optimizing all available computer software. Properly gathers, reviews, duplicates and distributes patient medical information. Prepares and maintains patient files, as appropriate.
2.Performs routine office typing, including envelopes, memos, physician notes and physician orders, as appropriate. Prepares and maintains general office files.
3.Prints, collates and distributes reports to designated areas.
4.Coordinates patient flow with support area staff. Actively participates in organizing the work flow, problem-solving, and managing multiple ongoing priorities with minimal supervision.
5.Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.

QUALITY/SAFETY - 20%
1.Coordinates and processes requests for medical information according to policies and procedures. Maintains and accurately updates routine reports, forms and log sheets.
2.Maintains a safe environment, following all policies and procedures for safety, hazardous material. Reports accidents promptly and corrects minor safety hazards in accordance with regulations and standards.
3.Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores.

FINANCE - 15%
1.Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.
2.Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.

GROWTH/INNOVATION - 15%
1.Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.
2.Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
oHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS
oOne year of clerical experience with computer skills including spreadsheet and word processing applications

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oNone

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
oDemonstrates a high level of maturity with demonstrated self-confidence and ability to make decisions
oConducts self in a professional manner at all times
oExcellent written and verbal communication skills
oDemonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high stress environment
oDemonstrates a positive demeanor and strong multi-tasking abilities
oAbility to work with peers in a team situation
oVery strong organization skills and detail-oriented nature
oProfessional handling of exposure to confidential/sensitive information
oProficient in computer skills for documentation

SUPPLEMENTAL REQUIREMENTS
Work AttireYes/No
Uniform No
ScrubsYes
Business professionalYes
Other (dept approved) Yes

On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within Yes
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________
Equal Employment Opportunity

Houston Methodist is an

Keywords: Methodist, Baytown , Front Office Clerk (Days), Administration, Clerical , Baytown, Texas

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