RigCLOUD Technical Operations Supervisor- RIGLINE
Company: Nabors
Location: Houston
Posted on: April 7, 2026
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Job Description:
Nabors is a leading provider of advanced technology for the
energy industry. With operations in about 20 countries, Nabors has
established a global network of people, technology and equipment to
deploy solutions that deliver safe, efficient and responsible
hydrocarbon production. By leveraging its core competencies,
particularly in drilling, engineering, automation, data science and
manufacturing, Nabors aims to innovate the future of energy and
enable the transition to a lower carbon world. Equal Opportunity
Employer Nabors is committed to providing equal employment
opportunities to all employees and applicants and prohibiting
discrimination and harassment of any type without regard to race,
religion, age, color, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws. This applies to all terms and
conditions of employment including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leave of absence,
compensation, and training. To learn more about our Fair Employment
practices, please refer to the Nabors Code of Conduct. Rigline24/7
RigCloud Supervisor oversees daily operation of technical support
experts. Â Experience with drilling rig operations and equipment is
essential. Â The ability to gather information, audit cases,
develop KPIs and maintain training programs. Â The supervisor is
expected to be front line contact for all customer service related
issues and participate in root cause analysis. Supervisor will
ensure technicians manage issues from beginning to end, working
with product teams, until resolution.    �    Manage the
RigCLOUD Team to ensure quality customer service and faster
resolution of issues with all RigCLOUD products and equipment. â?¢Â
   Proactive management of RigCLOUD issues to reduce product
downtime and optimize rig operations �    Ensure timely
response to rig-related issues and maintain clear, effective
communication between rig personnel and the leadership team â?¢Â Â
  Active supervision of on-shift personnel of varying skillsets
and delegate tasks as required �    Facilitate escalation and
management of critical issues �    Document and update
processes, definitions and support initiatives using Visio, Word,
Excel and PowerPoint as applicable �    Monitor phone Service
Levels, technician utilization and propose resource requirements,
process updates etc. �    Ensure KPIs are set and achieved
for RIGLINE (Metrics, performance targets etc.) �    Work in
close cooperation with RigCLOUD product teams and RIGLINE team
members  MINIMUM QUALIFICATIONS: �    High school diploma or
equivalent �    2-3 years of experience in a related role
within RigCLOUD operations, preferably in a supervisory or
managerial capacity �    2-5 years of experience as a field
technician or remote support technician �    Ability to
create/update/implement RIGLINE processes to ensure high
performance â?¢Â    Strong documentation skills â?¢Â   Â
Ability to diagnose root cause, document findings and provide
potential solutions, both temporary and permanent. â?¢Â   Â
Excellent customer service skills �    Excellent written and
verbal communication skills. �    Capable of quickly learning
proprietary equipment and procedures and able to follow complex
technical documentation.  PREFERRED QUALIFICATIONS: â?¢Â   Â
Experience managing small teams �    Extensive experience in
the drilling industry, with a strong emphasis on technological
drilling solutions and innovations �    General knowledge of
Nabors products and services  ESSENTIAL SKILLS/ PHYSICAL
REQUIREMENTS/ WORKING CONDITIONS: �    Ability to manage
multiple high-priority issues and ensure issues are resolved in a
timely manner �    Ability to (if required) be available
during weekends/holidays to support the operations LI-JA1 Â
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Keywords: Nabors, Baytown , RigCLOUD Technical Operations Supervisor- RIGLINE, Engineering , Houston, Texas
