Director - Case Management & Social Services - Willowbrook
Company: Houston Methodist Willowbrook Hospital
Location: Houston
Posted on: May 6, 2025
Job Description:
At Houston Methodist, the Director Case Mgmt Social Svcs
position is responsible for strategy, function and operations of
the Case Management & Social Work department. This position is an
integrated, interprofessional role which supports caregivers to
provide the highest quality, most clinically appropriate care to
patients while promoting the most cost-effective utilization of the
hospital's resources. The Director Case Mgmt Social Svcs position
deploys population-focused teams to enhance consistent clinical,
service and financial outcomes through the implementation of
exemplar practice. This position provides leadership and direction
to Managers and Staff as appropriate. The Director Case Mgmt Social
Svcs position is responsible for quality, functional excellence and
accomplishment of strategic and operational objectives.
The Director position responsibilities include overseeing the
activities of the department staff, ensuring quality, productivity,
functional excellence and efficiency to accomplish strategic and
operational objectives. In addition, this position is accountable
for employee engagement, adequate staffing levels, budget
development and compliance, staffing decisions such as hiring and
terminating employment, coaching and counseling employees on work
related performance, and developing and implementing policies and
procedures to ensure a safe and effective work environment. This
position also ensures training, monitoring and operations
initiatives are implemented which secure compliance with ethical
and legal business practices and accreditation/
regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS
- Directs, develops and implements strategic and operational/high
level projects and processes either through independent/highly
autonomous work or through the facilitation of work teams to enable
the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to
meet overall objectives in terms of quality, service and cost
effectiveness. Provides timely guidance and feedback to help others
strengthen specific knowledge/skill areas needed to accomplish a
task or solve a problem. Directs management responsibilities of
selection, scheduling, supervision, retention, and evaluation of
employees.
- Meets or exceeds threshold goal for department turnover and/or
system metrics on employee engagement indicators.
- Provides leadership and communication to maintain a competent
and engaged employee group by conducting regular department
meetings to review policies and procedures and operational matters,
rounding on all employees, completing performance appraisals,
conducting new hire feedback sessions, coaching/corrective
counseling, and providing recognition/commendations to achieve
desired outcomes.
- Identifies opportunities and takes action to build strategic
relationships between one's area and other areas, teams,
departments, and units to achieve business goals. Drives the
promotion of teamwork within and between departments; participates
and/or leads and facilitates department process improvements as
needed.
- Drives and establishes relationships with medical staff,
promotes teamwork while ensuring patient care issues are
addressed.
SERVICE ESSENTIAL FUNCTIONS
- Oversees department operations, designated projects, schedules
and activities as needed to ensure that goals or objectives are
accomplished within the prescribed time frame. Sets priorities and
functional standards, giving direction to staff as necessary to
ensure the best possible delivery of service and high
customer/patient satisfaction.
- Drives department service standards and activities to impact
department and/or system score for patient/customer-based
satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a
voice for the department.
- Sets direction for Case Management/Social Services which
supports strategic and operational plans, and overall healthcare
trends, by establishing goals and outcomes that are aligned with
performance expectations and establishing targets and processes to
support initiative of clinical quality and length of stay.
- Address patient complaints, conducts physician education
regarding discharge planning, progression of care, documentation of
improvement, and Medicare Conditions of Participation.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors
and/or revises the department safety plan and/or any specific
accreditation/regulatory required safety guidelines. Responsible
for staff maintenance of credentials and competencies, per
accrediting/ licensing agency and/or department guidelines as
applicable.
- Employs a proactive approach in the optimization of safe
outcomes and information systems by monitoring and improving the
department workflow and enhancing operations, using peer-to-peer
accountability and identifying solutions via collaboration.
Implements process improvements utilizing tools such as lean
principles. Role models situational awareness, using teachable
moments to improve safety.
- Responsible for employee compliance to policies and procedures
and performs associated actions upon non-compliance (i.e.,
licensure/certification compliance, focal point review
requirements, disaster plan, in-services, influenza immunization,
wage and hour, standard hours, timely termination submission,
timely timecard approval, etc.).
- Partners with physicians, quality, palliative care and other
departments to identify strategies to improve the mortality index
and readmission of patients.
- Identifies initiatives to progress patient care, work with the
interdisciplinary team to ensure a safe and efficient discharge
plan, as demonstrated by system goals, i.e. avoidable days.
FINANCE ESSENTIAL FUNCTIONS
- Develops and manages department operational and capital
budgets, approvals, and ongoing maintenance of the department(s),
ensuring operation in a cost-effective manner. Proactively
identifies and plans for capital needs related to current equipment
and future department projects. Ensures staffing plans and
schedules meet department needs that reflect understanding of the
importance of cost-effectiveness.
- Creates department strategies to achieve financial target and
staffing needs, through optimizing productivity, supply/resource
efficiency, minimizing incidental overtime and overtime percentage,
and other areas according to department specifications.
- Ensures that outcomes management activities are integrated and
maintained in a clinically appropriate manner. Identifies and plans
strategies to reduce length of stay and resource consumption while
providing excellent customer/patient service.
- Plays a leadership role in utilization review committee which
includes identification of opportunities for appropriate
utilization of resources to avoid denials and resource management
as it pertains to delivery of care.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and implements innovative solutions for practice or
workflow changes to improve department, entity or system operations
by leading unit projects and/or other department/ system-directed
activities. Proactively leads task forces and committees. May
represent HM at assigned community or professional organization
meetings
- Drives change initiatives, maintaining effectiveness when
experiencing major changes in work responsibilities or environment;
adjusts effectively to work within new work structures, processes,
requirements or cultures. Partners effectively with stakeholders as
appropriate.
- Ensures own career discussions occur with appropriate
management. Completes and updates My Development Plan (MDP) on an
on-going basis. Conducts conversations with staff on their
development and MDP.
- Creates and maintains an effective and innovative care
management program by staying abreast of new innovations and trends
in the areas of care coordination, evidence- based practice,
utilization management, and service excellence. Disseminates
information and focuses the efforts of the organization on skills
required and critical milestones for advancing outcomes-focused
care.
- Partners with community providers to address quality of care,
social determinants of health, and population management.
This job description is not intended to be all-inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
EDUCATION
- Master's degree or must be able to obtain within two years;
must be currently enrolled in a degree program at time of
hire/transfer
WORK EXPERIENCE
- Five years of people management experience in a healthcare
environment; for internal employees, four years of people
management experience in healthcare with HM performance that
demonstrates leadership responsibility
LICENSES AND CERTIFICATIONS - REQUIRED
- RN - Registered Nurse - Texas State Licensure and/or Compact
State Licensure within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure within
60 days AND
- Magnet - ANCC Recognized Certification within 1 year OR
- LCSW- License Clinical Social Worker - State Licensure within 1
year OR
- LMSW - Licensed Medical Social Worker - State Licensure within
1 year AND
- CCM - Certified Case Manager within 1 year OR
- ACM - Accredited Case Manager (NBCM) within 1 year OR
- ACM - Accredited Case Manager (ACMA) within 1 year OR
- ACM - Accredited Case Manager within 1 year OR
- ACM-SW - Accredited Case Manager-Social Worker (ACMA) within 1
year OR
- C-SWHC - Certified Social Worker in Health Care (NASW) within 1
year
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially about activities impacting patient or employee
safety or security
- Demonstrates the ability to interact with others in a way that
gives them confidence in one's intentions and those of the
organization
- Ability to use appropriate interpersonal styles and techniques
to gain acceptance of ideas or plans; modifying one's own behavior
to accommodate tasks, situations and individuals involved
- Demonstrates leadership qualities and critical thinking through
self-direction initiative and effective interpersonal skills and
oral/written communication skills
- Ability to identify and understand issues, problems and
opportunities, comparing data from different sources to draw
conclusions; using effective approaches for choosing a course of
action or developing appropriate solutions; taking action that is
consistent with available facts, constraints and probable
consequences
- Extensive knowledge of regulatory and accreditation agency
requirements that impact department; stays abreast of industry
changes
- Demonstrates highly effective communication skills-strong
written communications and platform presentation abilities
- Ability to work effectively in a fast-paced environment
- Demonstrates flexibility and adaptability in the workplace
- Capable of leading teams/facilitating groups, building
consensus and garnering highest confidence in professionalism and
work product by senior leadership
- Ability to work under pressure and balance many competing
priorities; highly responsive and solution/action oriented
- Proficiency in Microsoft Office Suite, InterQual preferred
- Maintains a positive and supportive attitude and demeanor
- Professional handling of exposure to confidential/sensitive
information
- Excellent analytical skills
- Advanced negotiation and mediation skills
- Advanced time management and prioritization skills
- Expert collaboration skillsSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) NoON-CALL*
*Note that employees may be required to be on-call during
emergencies (ie. DIsaster, Severe Weather Events, etc) regardless
of selection below.
- On Call* YesTRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area
Yes
- May require travel outside Houston Metropolitan area NoCompany
Profile:Houston Methodist Willowbrook Hospital is a
Magnet-recognized, not-for-profit, faith-based hospital that serves
the growing Northwest Houston community. With 358 licensed beds,
Houston Methodist Willowbrook is committed to providing quality,
cost-effective health care in a compassionate environment for a
full range of services, including emergency care, cardiology,
orthopedics and sports medicine, comprehensive women's services,
neurology and neurosurgery, oncology, and primary and general
medicine.Houston Methodist is an Equal Opportunity Employer.
Keywords: Houston Methodist Willowbrook Hospital, Baytown , Director - Case Management & Social Services - Willowbrook, Executive , Houston, Texas
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