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Customer Service Representative

Company: Alava Consulting
Location: Baytown
Posted on: May 14, 2022

Job Description:

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for Customer Service

SUMMARY
Processes orders for material or merchandise received by mail, telephone, or personally from customer or company employee by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

RESPONSIBILITIES MAY VARY BY LOCATION:

Responsible for answering phones, responding to questions, and routing calls to other departments. Types correspondence, files invoices and shipping papers. Orders office supplies, sorts and delivers mail.

Writes or types order form, or enters data into computer, generates shipping papers, and checks customer credit. Checks orders for accuracy and attaches MSDS information. Sets-up monthly blanket orders and can purchase product for a "Direct" (non wholesale item).

Schedules deliveries and routes trucks, informs customer of shipping date, anticipated delays, and any additional information needed by customer. Ensures compliance with customer specifications.
Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

Checks inventory, inputs order for out of stock shipments, and verifies arrival of new inventory.

Prepares invoices and shipping documents such as bill of lading. Issues credit memos and checks customer payments. Processes vendor invoices and freight billings. Processes corrected billings.
Maintains customer price books and files. Quotes prices to customers and types salesperson's quotes.

Responsible for obtaining certificates of analysis, certificates of compliance, and processing Material Safety Data sheets.

Maintains signature file for gasoline excise tax, and tax records with current customer signatures.

Schedule production of product as necessary.

Coordinates shipment to other branch facilities.

SUPERVISORY RESPONSIBILITIES
None

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) or equivalent combination of education and experience; and one to three years related experience and/or training.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER QUALIFICATIONS
Ability to use and knowledge of personal computer and related software. Ability to operate common office machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.
or converting customers into passionate evangelists

Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms

Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

Keywords: Alava Consulting, Baytown , Customer Service Representative, Hospitality & Tourism , Baytown, Texas

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