System Administrator
Company: Brooksource
Location: Houston
Posted on: May 8, 2024
Job Description:
ServiceNow System AdministratorFortune 500 Utilities
ClientHouston, TX (Hybrid T-R Onsite)Summary: This role is
responsible for modifications to ServiceNow's core ITSM system
functionality, creation of new applications and understanding of
various system integration needs. Colaboration with other
ServiceNow System Administrators and key stakeholders to analyze
and understand requirements, then transform requirements into
solution. Essential Duties/Responsibilities:
- for development, maintenance and support activities for the
ServiceNow System to ensure optimal performance.
- design, development and implementation of ServiceNow platform
initiatives
- migration of code from development and test systems to
production system.
- and maintain migration documentation.
- code control log and validates code migration documentation, in
accordance with audit and change control guidelines.
- technical leadership and training, perform peer code reviews
and ensure the ServiceNow team follows development
best-practicesResponsible for overall ServiceNow code quality
- Responsible for reviewing requirements to ensure that they are
provided in sufficient detail to be accurately estimated
- Attend regularly scheduled meetings to identify any tasks or
user stories that are at risk and provides support as needed
- Work with management to design a Release Management
process
- Work with management and key stakeholders to design testing
strategies for Development, QA and User Acceptance Testing
- Design and develop solutions within the ServiceNow environment
to include modifications of applications, forms, workflow,
interfaces and any other customization required to support ITIL
processes
- Provide advanced support for ServiceNow by troubleshooting a
variety of difficult software problems, implementing bug fixes and
performing root cause analysis
- Collaborate with System Administrators and ServiceNow Support
concerning strategies and technical aspects of platform
upgrades
- Education:Bachelor's Degree in Technology/Business or
equivalent work experienceITIL v3 or 2011 CertificationServiceNow
System Administrator CertificationExperience:
- Years of ServiceNow experience. Implementation; Incident
Management; Knowledge Management; Change Management; Service
Catalog; Asset Management; Problem Management, CMBD; Integration
and Discovery
- with MySQL, Oracle, DB2 databases
- with Client Scripts, UI Policies, Business Rules, Advanced
Reference Qualifiers, Reporting, Security through Access Control
Rules and Graphical Workflows
- documentation experience to capture client as-is/to-be process
workflow2+ years of experience as System Administrator of other
ITSM platforms5+ years of experience using JavaScript, HTML, CSS,
AjaxUnderstanding of software development methodologies (Agile,
waterfall, etc)Knowledge of LDAP/Active DirectoryPrevious
experience with relational databases such as MS SQL Server a
plusAdditional Knowledge, Skills, Licenses/Certifications,
Abilities & Personal Characteristics (KSLAPs):Must have solid
understanding of web technologies (HTML, CSS, JavaScript)Must
demonstrate commitment to compliance with applicable laws and
regulations, the Company's Ethics and Compliance Code of Conduct,
and other Company policies and procedures, and take all required
training courses. Must demonstrate respect for all individuals and
adhere to the Company's values and business practices. Demonstrate
innovative thinkingAbility to maintain calm demeanor when faced
with difficult clients and situationsAbility to prioritize and
execute tasks in a fast paced environment Strong customer-service
orientationGood written and oral communication skillsAbility to
communicate in both technical and business languageExcellent
listening and interpersonal skillsAbility to work independently
with a high degree of initiativeAbility to plan, schedule and track
activities required for their successful completionAnalytical and
good problem solving skillsGood communication skills - verbal and
writtenGood interpersonal skills and function well in a team and
multi-management environmentProficient in the use of MS Excel,
PowerPoint, Word and Visio.Proficient in the use of SAPOrganized
and capable of multi-taskingWork well under pressure and can work
overtime when neededPhysical Requirements: Able to operate a
personal computer, either desktop or laptop.Must have the ability
to operate a copy machine, fax machine, calculator, telephone, and
other office equipment. Must be able to bend and stoop.Able to sit
and view a personal computer display for long periods of
timeWorking Conditions: Able to work indoors, in an office
environment, regardless of whether cubicle, open office or private
office.Able to travel to company locations outside assigned work
location and attend or conduct meetings and or training with
clients, vendors, contractors, etc.Able to produce quality work in
fast paced environment with high daily pressure to meet
deadlines.Able to work irregular hours and overtime as needed or
required to meet established deadlines.
Keywords: Brooksource, Baytown , System Administrator, IT / Software / Systems , Houston, Texas
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