Director Telecom & Data Networks
Company: Houston Methodist
Location: Houston
Posted on: June 2, 2025
Job Description:
At Houston Methodist, the Director Telecommunications and Data
Networks position is responsible for Information Technology (IT)
Division's Data, Voice telecommunications, Security operations and
Cloud Computing environments, software and data network and wiring
infrastructure. Responsible for the installation, maintenance,
operation, administration and backup and disaster recovery of the
telephone, data networks, telephone equipment, cloud computing
infrastructures (AWS, AZURE, Google, etc), paging and related
equipment. Translates IT leadership strategies into comprehensive
technical execution plans for the acquisition and maintenance of
data, voice, wireless, cloud computing networking equipment with
consideration of evolving architecture needs and hardware
solutions. Oversees the design and equipment placement for new and
expanding facilities across the systems and ensures that all
critical technology needs are considered.
The Director position responsibilities include overseeing the
activities of the department staff, ensuring quality, productivity,
functional excellence and efficiency to accomplish strategic and
operational objectives. In addition, this position is accountable
for employee engagement, adequate staffing levels, budget
development and compliance, staffing decisions such as hiring and
terminating employment, coaching and counseling employees on work
related performance, and developing and implementing policies and
procedures to ensure a safe and effective work environment. This
position also ensures training, monitoring and operations
initiatives are implemented which secure compliance with ethical
and legal business practices and
accreditation/regulatory/government regulations.
PEOPLE ESSENTIAL FUNCTIONS
- Directs, develops and implements strategic and operational/high
level projects and processes either through independent/highly
autonomous work or through the facilitation of work teams to enable
the effective and efficient completion of objectives.
- Oversees management of and ensures development for staff to
meet overall objectives in terms of quality, service and cost
effectiveness. Provides timely guidance and feedback to help others
strengthen specific knowledge/skill areas needed to accomplish a
task or solve a problem. Directs management responsibilities of
selection, scheduling, supervision, retention, and evaluation of
employees.
- Meets or exceeds threshold goal for department turnover and/or
system metrics on employee engagement indicators.
- Provides leadership and communication to maintain a competent
and engaged employee group by conducting regular department
meetings to review policies and procedures and operational matters,
rounding on all employees, completing performance appraisals,
conducting new hire feedback sessions, coaching/corrective
counseling, and providing recognition/commendations to achieve
desired outcomes.
- Identifies opportunities and takes action to build strategic
relationships between one's area and other areas, teams,
departments, and units to achieve business goals. Drives the
promotion of teamwork within and between departments; participates
and/or leads and facilitates department process improvements as
needed.
- Fosters collaboration, strategic alignment, integrated planning
and execution across different functions in a matrix organization.
- Inspires enterprise wide support of telecom and data network
initiatives and drives cross functional teamwork to achieve results
on time and within budget.
SERVICE ESSENTIAL FUNCTIONS
- Oversees department operations, designated projects, schedules
and activities as needed to ensure that goals or objectives are
accomplished within the prescribed time frame. Sets priorities and
functional standards, giving direction to staff as necessary to
ensure the best possible delivery of service and high
customer/patient satisfaction.
- Drives department service standards and activities to impact
department and/or system score for patient/customer-based
satisfaction, through role modeling and fostering accountability.
Serves and actively participates on various entity committees as a
voice for the department.
- Assesses vendor product and service capacity and advises
executive leadership regarding appropriate contracts to support
cost efficient operations and maintenance.
- Provides space and equipment placement recommendations for new
and expanding facilities across the system. Collaborates with
construction management to ensure that critical technology needs
are considered. Identifies solutions as needed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Ensures a safe and effective working environment; monitors
and/or revises the department safety plan and/or any specific
accreditation/regulatory required safety guidelines. Responsible
for staff maintenance of credentials and competencies, per
accrediting/ licensing agency and/or department guidelines as
applicable.
- Employs a proactive approach in the optimization of safe
outcomes and information systems by monitoring and improving the
department workflow and enhancing operations, using peer-to-peer
accountability and identifying solutions via collaboration.
Implements process improvements utilizing tools such as lean
principles. Role models situational awareness, using teachable
moments to improve safety.
- Responsible for employee compliance to policies and procedures
and performs associated actions upon non-compliance (i.e.,
licensure/certification compliance, focal point review
requirements, disaster plan, in-services, influenza immunization,
wage and hour, standard hours, timely termination submission,
timely timecard approval, etc.).
- Proactively identifies issues concerning technical limitations
and key product requirements and drives solutions
- Ensure disaster recovery planning and processes are up to
date.
FINANCE ESSENTIAL FUNCTIONS
- Develops and manages department operational and capital
budgets, approvals, and ongoing maintenance of the department(s),
ensuring operation in a cost-effective manner. Proactively
identifies and plans for capital needs related to current equipment
and future department projects. Ensures staffing plans and
schedules meet department needs that reflect understanding of the
importance of cost-effectiveness.
- Creates department strategies to achieve financial target and
staffing needs, through optimizing productivity, supply/resource
efficiency, minimizing incidental overtime and overtime percentage,
and other areas according to department specifications.
- Creates progress reports and project timelines, including
spending accruals and design modifications of architecture
implementation initiatives with a focus on efficiency and
effectiveness.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and implements innovative solutions for practice or
workflow changes to improve department, entity or system operations
by leading unit projects and/or other department/ system-directed
activities. Proactively leads task forces and committees. May
represent HM at assigned community or professional organization
meetings.
- Drives change initiatives, maintaining effectiveness when
experiencing major changes in work responsibilities or environment;
adjusts effectively to work within new work structures, processes,
requirements or cultures. Partners effectively with stakeholders as
appropriate.
- Ensures own career discussions occur with appropriate
management. Completes and updates My Development Plan (MDP) on an
on-going basis. Conducts conversations with staff on their
development and MDP.
- Applies broad knowledge of our product/service capabilities to
identify new product areas, new technology, and emerging
product/service opportunities
This job description is not intended to be all-inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
EDUCATION
- Bachelor's degree required
- Master's degree preferred
WORK EXPERIENCE
- 10 years IT experience to include five years people management
experience, five years experience in telecommunicatons and/or
information technology with a focus on voice connectivity and data
networking and three years experience with the management and
support of Cloud Computing or private hybrid cloud infrastructure
and networking
- Experience overseeing and managing cloud infrastructure
services implementations including overseeing and managing the
design and implement availability, scalability and performance
plans for cloud platforms
- For internal candidates, three years people management
experience with Houston Methodist performance that demonstrates
leadership responsibility in addition to the aforementioned
experience requirements
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Keywords: Houston Methodist, Baytown , Director Telecom & Data Networks, IT / Software / Systems , Houston, Texas
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