Call Center Customer Service Rep - Work from Home

Company: Harte Hanks
Location: Baytown
Posted on: August 27, 2020

Job Description:

Job Description: Now Hiring Seasonal Customer Support Agents Work From Home Who We're looking For We are looking for energetic and passionate individuals to join our team and assist our client's customers with one call problem-solving resolution. You'll have the opportunity to work with talented and motivated people who bring together expertise, insight and a shared ambition of creating the best work, every time. What You'll Do As a Work-at-Home team member, you get the flexibility to balance work and life while having access to all the tools and resources you need to deliver above average customer experiences. So, what are you waiting for?! WE are waiting to hear from you to guide you to your next great career opportunity! Job Responsibilities * Thorough understanding of plans, their benefits and features * Agents will be responsible for receiving inbound customer service calls with the goal of educating callers on what plan(s) best fit their insurance needs. * The goal is to utilize available tools to provide single call resolution and maintaining the utmost in customer satisfaction. * Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar. * A combination of being a good listener, articulate, flexible, and possessing patience and empathy with a passion for helping others. The Perks * No need to commute * Flexible work schedule * Work in the comfort of your home * Have a better work-life balance All agent positions are work from home. Equipment requirements are listed below. Equipment Qualifications * Laptop/desktop (no older than 3 years), Intel i5 core processor or equivalent AMD Processor * Computer Type: PC compatible (no MACs) * Minimum OS Version: Windows 10 (with all recent updates) * Minimum Processor Speed: 1GHZ (1000MHZ) or better on multi-core processors, 1.4 GHZ (1400MHZ) on single-core processors * Minimum RAM: 4GB or greater * Minimum Graphic Resolution: 1024x768 * Sound card with speakers or headset for training audio (During call processing a headset that is attached to your phone is required) * Monitor Size: 17 inches or larger * Internet Browser: Internet Explorer 11.0 or higher, Chrome (current version) * Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or 4G wireless connections) * Internet Speed: High Speed internet access, 5MBPS upload/download minimum * Anti-virus Software: Must be on current version * Headset: PC headset, preferably with noise cancelling microphone A Culture of You We have a culture of helping you achieve, but also a culture of encouraging you to be you. Our employees are one-of-a-kind individuals, and we encourage you to bring your whole self to work each and every day. Even more, this role doesn't have to be seasonal. These positions are where we first look for more permanent positions, and a lot of our tenured employees came from seasonal roles. We're fast-paced and growing, which means your career can be too.

Keywords: Harte Hanks, Baytown , Call Center Customer Service Rep - Work from Home, Other , Baytown, Texas