System Process Engineer - Baytown

Company: Houston Methodist
Location: Baytown
Posted on: February 25, 2021

Job Description:

Category: Professional
Job Type: Full-Time Work Shift: DAYWork Week: M - F
Job Summary
At Houston Methodist, the System Process Engineer is a central member of the Process Engineering team and plays a key role with strategy deployment and other transformation efforts through the facilitation of Kaizen events, projects and workshops. This position serves as a role model by integrating customer service skills, leadership skills and communication skills when interfacing with both internal and external customers. The System Process Engineer will work in coordination with specific site leadership according to business needs and priorities, with a focus on organizational goals and targets around finance, access, quality, efficiency and other operational metrics. S/he will act as a change agent for the organization and facilitate improvement activities throughout the system. This position will collaborate with interdisciplinary teams to develop, support and adopt best practices/processes system wide. S/he will also educate staff and leadership in the system on the basics of Lean principles via hands-on project engagement.

HOUSTON METHODIST EXPERIENCE EXPECTATIONSo Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.--
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
--PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%
1. Provides system level lean training throughout the organization on lean tools and lean management system. (EF)
2. Develops effective communication methods to keep staff and others informed about improvement/(re)design activities of the organization and department. (EF)
3. Works collaboratively to solve problems, improve processes, and integrate services with other departments. (EF)
4. Coaches Process Owners and Staff in the use of Daily Management System elements, Accountability Processes (huddles and performance reviews), Problem Solving and Waste elimination, Managing to Standard Work and Leader Standard Work. (EF)

SERVICE - 30%
1. Coaches and mentors team members and process owners to utilize a defined Kaizen/Lean process improvement methodology that analyzes and interprets data for decision making. Develops staff by assisting them to identify goals and opportunities for learning. (EF)
2. Manages multiple projects simultaneously. (EF)
3. Assists with interdisciplinary team leadership/facilitation and change management within targeted service areas. Leads teams independently as assigned. (EF)

QUALITY/SAFETY - 40%
1. Supports the quality and accreditation efforts of the organization by establishing system level clinical standard work instructions during Kaizen/Lean related activities. Works with accreditation and quality leaders to validate that all clinical procedures standard work instructions that guide and support patient care treatments and services are in alignment with quality and safety requirements. (EF)
2. Leverages best practices (internal & external) and projects across multiple departments. (EF)
3. Independently performs hospital and departmental work flow assessments/evaluations to identify improvement opportunities and determine data sets for evaluation/verification. (EF)
4. Assists Leadership in identifying key projects that will provide the optimum benefit in improving Houston Methodist processes and performance. (EF)

FINANCE - 5%
1. Captures cost benefits from each improvement activity. (EF)
2. Develops reports of overall Continuous Improvement activities including accomplishments, participation, projected activities, and anticipated needs. (EF)

GROWTH/INNOVATION - 5%
1. Provides compelling communication to executives throughout the organization and makes the business case for change related to Kaizen/Lean activities. Coaches and mentors executives to become good sponsors of change related to Kaizen/Lean events in each facility. (EF)
2. Actively seeks opportunities for self-improvement through self-awareness and feedback. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
--EDUCATION REQUIREMENTSo Bachelors degree in industrial engineering, process engineering, applied sciences or related fieldo Masters degree in industrial engineering, process engineering, applied sciences or related field preferred
--EXPERIENCE REQUIREMENTSo Five years of experience in quality engineering/process improvement or related fieldo Three years of experience in a healthcare environment preferred
--CERTIFICATES, LICENSES AND REGISTRATIONS REQUIREDo N/AKNOWLEDGE, SKILLS AND ABILITIES REQUIREDo Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationso Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityo Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principleso Demonstrates ability to design and lead organizational transformation--- a blend of change management, coaching, and lean methodologyo Demonstrates strong interpersonal skills (e.g., relationship management, appreciative inquiry, team building, and oral/written communication)o Demonstrates a strong ability to problem solve within a team environment, and generate commitment and enthusiasm towards shared strategic initiative goalso Demonstrates the ability to lead teams through informal (versus positional) authority, and coach and develop others to --take the reins--o Demonstrates strong leadership skills, especially in leading and motivating multi-disciplinary, cross-functional teams effectively, both in terms of leading change and achieving resultso Demonstrates fundamental Lean skills (e.g., root cause problem solving, value stream mapping, A3 development) in order to understand challenges and identify process wasteo Demonstrates ability to function at a high level of self-directiono Demonstrates effective change management skills

Travel May require travel within--Houston Metropolitan area: Yes

May require travel outside--of Houston Metropolitan area: No
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity,--national origin, age, disability, status as a protected veteran or other characteristics protected by law.VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Company Profile
Houston Methodist Baytown Hospital, located 35 miles southeast of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 392 licensed bed hospital with 18 operating rooms, and over 1,400 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties. Program Manager - Diversity Equity Inclusion
Corporate, Houston, TX
Work Shift: DAYWork Week: M - FJob SummaryAt Houston Methodist, the Diversity, Equity and Inclusion (DEI) Program Manager position is responsible for ensuring Houston Methodist --- Performance Improvement Specialist
Houston Methodist Clear Lake Hospital, Nassau Bay, TX
Work Shift: DAYWork Week: M - FJob SummaryJune 2018JOB SUMMARYAt Houston Methodist, the NTW Performance Improvement Specialist is responsible for the development of performance improvement/patient --- Clinical Dietitian I
Houston Methodist Hospital, Houston, TX
Work Shift: DAYWork Week: M - FJob SummaryPOSITION SUMMARYThe Clinical Dietitian I position is an entry level to 4 years experienced clinician functioning at the --- We are proud to announce both Houston Methodist Hospital and Houston Methodist Baytown Hospital are ranked top ICUs as part of Healthgrades' 2021 Specialty Excellence Awards. The awards look to recognize hospitals delivering superior patient outcomes across 16 service lines. 214 hospitals were featured on the critical care list for --- Houston Methodist is excited to announce our newest partnership with Amazon's Alexa. We are launching functionality to allow Nurses to find jobs at Houston Methodist via their Alexa app or device. Now, Nurses can join our world-class team from anywhere. We are always working to make job searching easy for --- Houston Methodist is honored to be recognized with two prestigious awards by Press Ganey in 2020: The Pinnacle of Excellence Award and the Guardian of Excellence Award.The Pinnacle of Excellence Award recognizes top-performing healthcare organizations for achieving and maintaining consistently high levels of excellence over three years in patient --- Houston Methodist - Our Awards Get Us Noticed, But Our People Make Us Stand Out. With your support, Houston Methodist provides exceptional research, education and care that is truly leading medicine.

Keywords: Houston Methodist, Baytown , System Process Engineer - Baytown, Other , Baytown, Texas