Service Solutions Specialist - Greater Houston, TX Area
Company: Fidelity Investments
Location: Baytown
Posted on: June 18, 2022
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Job Description:
Job Description:
Service Solutions SpecialistWe have an exciting opportunity for a
remote, licensed Service Solutions Specialist in the Greater
Houston Metro area! While you will work from home, you must reside
near the Greater Houston area as occasional in-person participation
with your peers is an important part of our culture. We offer
virtual interviewing and onboarding, as well as access to our
virtual training and support. You'll have full access to work from
home capability to support our clients remotelyAs a Service
Solutions Specialist, you will be an integral part of a team that
provides expertise for complex service items. You will own the
outcome for the client and provide a personalized, frictionless
experience to effectively resolve the client's need. In this role,
you will help clients feel confident, make clear decisions, and
achieve their financial dreams.
The Purpose of Your Role The Service Solutions team resolves issues
at point of service, and proactively reaches out to clients to
resolve identified issues or items that are not in good order. You
will support Fidelity associates and clients with their complex
service needs through a case management model.The Value You
Deliver
Company Overview
Fidelity Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a
meaningful career that positively impacts peoples' lives, including
yours. You can take advantage of flexible benefits that support you
through every stage of your career, empowering you to thrive at
work and at home. Honored with a Glassdoor Employees' Choice Award,
we have been recognized by our employees as a Best Place to Work in
2022. And you don't need a finance background to succeed at
Fidelity-we offer a range of opportunities for learning so you can
build the career you've always imagined.
As a result of COVID-19, many of our associates are continuing to
work remotely. When Fidelity employees eventually return to the
office, our goal is for most people to work flexibly in a way that
balances both personal and business needs with time onsite and
offsite through what we're calling "Dynamic Working."
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe
that the most effective way to attract, develop and retain a
diverse workforce is to build an enduring culture of inclusion and
belonging.
Fidelity will reasonably accommodate applicants with disabilities
who need adjustments to participate in the application or interview
process. To initiate a request for an accommodation, contact the HR
Leave of Absence/Accommodation Team by sending an email to
accommodations @fmr.com, or by calling 800-835-5099, prompt 2,
option 3.
We welcome those with experience in jobs such as Business Analyst,
Buyer, and Purchasing Manager and others in the Business to
apply.
Keywords: Fidelity Investments, Baytown , Service Solutions Specialist - Greater Houston, TX Area, Other , Baytown, Texas
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