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Customer Service Representative

Company: Greif
Location: Baytown
Posted on: November 26, 2022

Job Description:

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

*Key Responsibilities*

* Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.

*Education and Experience*

* Minimum education of a high school diploma
* 2-4 years of experience in a manufacturing, supply chain logistics or chemical manufacturing environment
* Must have at least 1-2 years strong working knowledge in SAP system

*Knowledge and Skills*

* Demonstrated skills in verbal and written communications.
* Solid knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Strong knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
* Strong organization and data entry skills.
* Strong attention to detail.
* Self starter that can work with minimal supervision.

_We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif's Equal Opportunity Policy._

*EEO Statement: *

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Job Type: Full-time

Pay: $20.00 - $23.00 per hour

* 401(k)
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Baytown, TX 77523: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:
* Day Shift (Preferred)

Work Location: One location%58047475%

Keywords: Greif, Baytown , Customer Service Representative, Other , Baytown, Texas

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