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E-Teller - Conroe (Full-Time)

Company: Smart Financial
Location: Conroe
Posted on: August 23, 2019

Job Description:

This is a full-time position ** The salary for this E-Teller role is $13.00 / hourly plus benefits eligibility and paid time off ** * This position will be based out of our Conroe Branch * POSITION SUMMARY: The primary role of the E-Teller is to assist members with account transactions and requests received via the Interactive Teller Machine (ITM). The ITM is essentially a video banking terminal that allows our employees to provide real-time member service and teller assistance to our members from a centralized location through video transmission. The position will involve but is not limited to requests for balance information, transfers, loan payments, account research, product information, reaching out to other departments or specialists, and explaining situations or conditions that occur on deposit and loan accounts. The E-Teller will provide service and support for members in dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills to identify and resolve issues with payment systems, mobile banking, internet banking, and other transaction or account related situations for members. This position may also require new member follow up for accounts opened online and cross-sells for new or underutilized products and services. The employee is expected to take complete ownership of the member's needs while meeting SFCU performance and service standards. DUTIES AND RESPONSIBILITIES: 1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the Interactive Teller Machine. a. Represents the Credit Union in a courteous and professional manner. b. Receives share deposits and loan payments. c. Disburses withdrawals via cash, cashier's check, and money order. d. Processes account transfers. e. Verifies transactions. Detects and resolves discrepancies promptly. f. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. 2. Assumes responsibility for the effective and professional performance of member service functions. a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts. b. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. c. Performs file maintenance and account changes as needed. d. Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services. e. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. f. Actively cross-sells Credit Union products and services. 3. Process all Fulfillment Center duties. a. Follow procedures to process approved applications in Umonitor and DNA. b. Perform follow-ups for Abandoned applications and pending signature cards. c. Finalize applications within 10 days (includes updating uMonitor, DNA, and notifying members via email). d. Perform weekly audits to review processing accuracy. e. Send eBrochures to savings only applications. f. Perform new member callbacks. g. Compile monthly stats for board reports. 4. Reset passwords, challenge questions, and PINs for members using electronic services according to department procedures. 5. Restrict electronic account access as deemed necessary to prevent potential financial losses to the Credit Union or to the member. 6. Respond to member service inquires and process requests that are initiated thru the smartcu.org website (Virtual Branch). 7. Send and receive email, fax, and paperwork to and from existing and potential new members for account related activities. 8. Develop relationships with members that use the Interactive Teller Machines and make product and service recommendations that fit into their lifestyle. 9. Take complete ownership of every interaction whether it requires a call back, extended research, or assistance from other departments. 10. Resolve member issues or complaints by demonstrating complete knowledge of credit union processes and procedures while being empowered to make decisions that are in the best interest of the member and/or the credit union. 11. On a self-directed basis, continue to improve in individual level of competency through training and development on established educational programs. 12. Perform other duties as assigned by manager. Requirements POSITION REQUIREMENTS: -Satisfactory completion of High School or equivalent. -The applicant must possess computer skills with the ability to handle extensive data entry in an accurate and timely manner. -He/She must also possess excellent communication skills, verbal and written. -One to three years experience in a financial institution (Bank or Credit Union) is required. -Prior Call Center or Teller experience -Bi-lingual in Spanish is a plus. Benefits Smart Financial Credit Union offers a competitive salary, excellent top-tier benefits and an excellent matching 401k program along with an employer paid pension plan. In addition, Smart Financial Credit Union has a tuition reimbursement program. Full-time employees can receive up to $4,000 per year in tuition reimbursement.

Keywords: Smart Financial, Baytown , E-Teller - Conroe (Full-Time), Other , Conroe, Texas

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