Infrastructure Support Technician
Company: Tanisha Systems
Posted on: January 22, 2023
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Please let me know if you available for the below role :-
Position - Infrastructure Support Technician
Baytown , TX
Paulsboro , NJ
1.0 GENERAL REQUIREMENT
As a member of the Infrastructure support team, the incumbent with
a minimum of 5 years technical experience, provide on-site hands
and eyes support for end-users, 3rd party vendors and IT support
groups. Hands and eyes support include but is not limited to
physical support (deploy, rack, stack, patch, cable) for IMACs,
upgrades, device commissioning and decommissioning, component
upgrades, swaps, change-out, basic configuration, troubleshooting
and lights-on verification, reboot/power cycle etc. The role
requires ability to safely lift heavy equipment and if required
move equipment using fork lift. A strong ticketing experience is
required as well as technical aptitude and ability to research and
solve complex issues independently.
2.1 Operational Responsibilities:
Perform data center/server room/IT room facilities management
operations for basic Hands and Feet administration duties that
- Physical support (Racking and Stacking) of servers, network
devices and other equipment's during the support, changes,
upgrades, commissioning and Decommissioning activities
- Rack cabling, clean cable routing and cable management within
- Support for Component upgrades, swaps, change-out, Lights-on
Understand the installed infrastructure design at all locations
including potential impact on business services in the case of
Perform infrastructure related incident resolution, change
management activities and service request or task completion via
the ticketing system
Maintain infrastructure facilities including hardware equipment,
cabling/patching and IT rooms in a clean, secure and proper
operating state to eliminate disruptions in service
Coordinate with OEM vendors and manage replacement of faulty parts
under warranty, maintenance, Return Merchandise Authorization
Periodically recommend stock levels for critical infrastructure
spares to ensure infrastructure incidents can be resolved within
the documented SLAs
Manage Data Center logistics, assisting with shipping, provisioning
and decommissioning processes
Assist with asset and inventory management of hardware and data
Act as the local site interface for vendors (Telecommunications
providers, Equipment vendors and associated service
partners/contractors, Backup media handling transport and storage
service providers for tape backup and Local facility managements
Complete infrastructure support related security and controls and
compliance related tasks such as access reviews, risk assessments,
controls verifications, facility inspections, maintenance of
Participate and support SWAT team activities in response to
Participate in Change Review Board (CRB) meetings to support change
Work with appropriate team in developing appropriate communications
to end-users, on planned/unplanned outages.
Perform required backup media handling support
Provide rollout and implementation support for projects, new
technology programs including capacity management, device
replacement, remediation and retirement activities.
Provide infrastructure support for Cyber Security, Business
Continuity Plan / Disaster Recovery and Emergency Response
activities - both drill/exercise and real events.
Provide assistance (e.g. temporary network setup) for plants and
refineries special activities (e.g. turnaround), operational events
and special business activities as applicable to the location being
Emergency response (on-call) support to system outages
2.2 Health and Safety Responsibilities:
Take every reasonable precaution to protect the health and safety
of fellow employees, themselves and any other
person at or in the vicinity of a work site; as well as, cooperate
with all persons involved to that end.
Read, understand and comply with the company's safety policies,
rules, procedures and practices.
Notify management of any unsafe or harmful acts or conditions that
may impact health, safety or the environment.
Promptly report to management all incidents, including injuries,
illnesses and near misses.
Observe general principles of incident prevention and participate
in the requirements of the safety program.
Use devices and wear PPE as per regulatory requirements and HCL's
Refrain from causing or participating in harassment or
Operate, use or maintain all tools and equipment in accordance with
established or accepted procedures and practices.
When performing work on behalf of on a client's work site, abide by
the policies, rules, and procedures that
are stipulated within the client's safety program.
Cooperate with any person exercising a duty imposed by the
provincial OHS Act, Regulations or Code.
Comply with the provincial OHS Act, Regulations and Code.
Set an example for good safety conduct.
Sr Technical Recruiter
Tanisha Systems Inc
Phone : (218)-216-0945
212-729-6543 Ext 418 (EST)
Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830
E-Verify, Certified Minority Business Enterprise MBE, Dun &
Bradstreet CREDIBILITY CORP Certified
Keywords: Tanisha Systems, Baytown , Infrastructure Support Technician, Professions , Baytown, Texas
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