Level 2 Desktop Support Technician

Company: Excell
Location: Baytown
Posted on: March 16, 2023

Job Description:

Job DescriptionFind out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! Our client is currently seeking a Level 2 Desktop Support Technician to provide technical support onsite in Baytown, TX. The ideal candidate must have a valid driver's license and reliable transportation.Scope of Activity and Responsibilities: Provide exceptional customer service interfacing with high-profile client executives onsite Familiar with various operating systems (e.g. Windows OS, OSX) Manage triage, troubleshooting, and resolution to client scope on IT equipment Document efforts, issues, and resolutions, and close cases / tickets daily Insight into POS, PC, Printers, Thin Clients, Client, Servers, Network switch equipment Occasionally works at heights of 20' to 25', lift equipment training provided Complete all assigned projects and tasks Required Skills and Qualifications: Minimum 1 to 2+ years of IT support work experience A+ Certification - Can become A+ Certified during the project on own time OEM Certifications (Dell/Lenovo Etc) a plus Apple / Mac Experience Experience imaging from Network and USB Laptop / Desktop / Printer hardware and software support experience Ticketing software experience ServiceNOW experience a plus Excellent time management and reporting skillsW2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Keywords: Excell, Baytown , Level 2 Desktop Support Technician, Professions , Baytown, Texas